Return & Exchange Policy for Apparel Adept
At Apparel Adept, we are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, we offer a flexible return and exchange policy to make your shopping experience seamless. Please review the details below.
Return Policy
1. Eligibility for Returns
•Returns are accepted within 30 days of the delivery date.
•Items must be:
•Unworn, unwashed, and unused.
•In their original packaging, with all tags and labels intact.
•Non-Returnable Items: Final sale items, clearance items, or customized products are not eligible for returns.
2. How to Initiate a Return
•Contact us at [email protected] with your order number and reason for the return.
•Once approved, you will receive a return authorization and instructions for return shipping.
3. Return Shipping Costs
•Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Refund Processing
•Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
•Original shipping fees are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are allowed within 30 days of the delivery date for:
•A different size or color of the same item.
•A replacement if the item is defective or damaged.
2. Exchange Process
•Contact us at [email protected] with your order number and the details of the desired item.
•Once approved, send back the original item as per the provided instructions.
3. Shipping Costs
•Customers are responsible for exchange shipping costs unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of receipt. Include:
•Your order number.
•Photos of the defective or incorrect item.
We will provide a prepaid return label and ensure a replacement or refund is issued promptly.
Important Notes
•Processing Time: Allow up to 10 business days for processing returns or exchanges once we receive your item.
•Refund Method: Refunds will be credited to the original payment method.
•Condition of Returned Items: Returned items must meet the eligibility criteria to qualify for a refund or exchange.
Contact Information
For any questions about returns or exchanges, please contact us:
Apparel Adept
10485 NE 6th St, Bellevue, WA 98004, USA
Phone: +1 (323) 856-1200
Email: [email protected]
At Apparel Adept, your satisfaction is our priority. Thank you for shopping with us!